In Plain Language
- ✓ We collect only your email, phone number, name, and order details
- ✓ We never sell your data or use it for ads
- ✓ We use your order history only to improve menu suggestions for you — deleted with your account
- ✓ You can delete your account at any time from your profile
- ✓ All payments are cash at the restaurant — we store no financial data
- ✓ Your data is encrypted in transit and at rest
What We Collect
- Email address Required for OTP verification and account creation
- Phone number Required to identify your account and enable order communication
- Name To personalise your experience and label orders
- Order details Items ordered, special instructions, order time — shared with the restaurant for fulfillment
- IP address For security and fraud prevention
- Device type Browser/OS — to ensure the app renders correctly
Your Rights (DPDP Act 2023)
Access
Request a copy of all personal data we hold about you
Correction
Ask us to correct inaccurate or incomplete data
Erasure
Delete your account and all associated data
Withdraw Consent
Stop processing at any time; prior processing remains lawful
Grievance Redressal
Escalate if your rights are not honoured
To delete your account and data, go to Profile → Delete my data. For other requests, contact the Grievance Officer below.
How Long We Keep Your Data
- Account data — until you delete your account, plus 6 months for fraud prevention
- Order history — 24 months from the date of each order
- Consent records — 3 years after your last interaction
- IP/device logs — 12 months
- Financial records (tax/GST) — up to 8 years as required by law
Grievance Officer (DPDP Act 2023)
Name: Ankit Kundariya
Email: help@goservly.com
Response: Acknowledgment within 48 hours; resolution within 15 business days